FAQ

To book a car, all you need are a credit card (Visa - Master Card) or debit card in the name of the main driver with enough current balance to cover the security deposit; a two-year valid driving licence for each driver; and passport.

Additional driver is free of charge.

Yes, you can reserve Baby Seat, Booster and GPS Navigation for a certain amount of fee (the price will be clear during selection). Please, make reservation by stating how old and how many kilograms is your child in detail.

You can book a car in 3 steps easily. Please choose the destination & the date in the first step, the vehicle type in the second step and fill in the information form in the third step. After receiving your booking request, we will send you a confirmation message within 24 hours (please write your flight, departure and arrival details specifically for airport delivery since we will make controls for flight routes and cancellations).

You can get your car from our Offices or your Hotel, Motel, Pension or any address where you reside. If the car is booked on condition of “Airport” delivery, we will meet you in “INDIVIDUAL WELCOMERS” hall outside the terminal with a welcome board having your name on thereof. Our team member will accompany you to the car located in the parking lot, fill in the contract and the vehicle damage form and then make the delivery.

A carhiredalamanturkey.com staff will meet you at the airport in departure at the appointed time and receive the car after controlling it. Please inform us by telephone in case of delays.

No, we do not receive payment from our website. You can pay the rental fee by Credit Card or Debit Card during delivery by Book Now & Pay on Arrival System.

This means your liability for damage caused to the rental vehicle is relinquished if it is involved in a collision. The waiver is limited to a certain amount and excludes financial liability against third parties, full coverage insurance with exemptions are included in the price. (This can be covered by taking Super Excess Cover "0" excess optional insurance)

Super Excess Cover ("0" excess) / £5 per day.

Daily kilometre use is subject to a restriction for vehicles,daily 300 km for 1-30 day rental. In case kilometre restriction is exceeded, including KDV 0,38 TL shall apply per kilometre exceeded.

All kinds of traffic fines that may occur during rental period are under the responsibility of the Renter.

If your flight is delayed or cancelled, please send us an-email or call our team by telephone within the shortest time. If you have informed us about your flight details previously, our team-mates will monitor your flight and deliver the vehicle accordingly.

You can make reservation 24 hours in advance. It may be sometimes impossible to provide vehicle in high season, therefore we recommend you to make early reservation. Please contact us for your last-minute bookings.

Yes, minimum age for renting is 21 in compact groups and 25 for other groups.

Periodical control and maintenance of our cars are performed in due course and precisely in order to prevent any technical problem during your travel. You should call us immediately in case of any breakdown, we will replace your car if necessary.

No one can use the car other than the drivers stated in the rental contract. In this case, the Renter assumes full responsibility.

You should call the Police (155) or Gendarme (156) without moving the car so that the insurance can be valid. Traffic documents, alcohol report and details of the other cars being involved in the accident should be taken as well. Please inform the Carhiredalamanturkey.com Office from emergency numbers as soon as possible.