FAQ

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KUR HESAPLA

What do I need to hire a car?

To book a car, all you need are: a credit card (Visa - Master Card) or debit card in the name of the main driver with enough current balance to cover the security deposit; a two-year valid driving licence for each driver; and passport.

Is it necessary to make payment for additional driver?

Additional driver is free of charge.

Can I reserve Baby Seat & GPS navigation?

Yes, you can reserve Baby Seat, Booster and GPS Navigation for a certain amount of fee (the price will be clear during selection). Please, make reservation by stating how old and how many kilograms is your child in detail.

How can I book a car?

You can book a car in 3 steps easily. Please choose the destination & the date in the first step, the vehicle type in the second step and fill in the information form in the third step. After receiving your booking request, we will send you a confirmation message within 24 hours (please write your flight, departure and arrival details specifically for airport delivery since we will make controls for flight routes and cancellations).

How and where I will get my car?

You can get your car from our Offices or your Hotel, Motel, Pension or any address where you reside. If the car is booked on condition of “Airport” delivery, we will meet you in “INDIVIDUAL WELCOMERS” hall outside the terminal with a welcome board having your name on thereof. Our team member will accompany you to the car located in the parking lot, fill in the contract and the vehicle damage form and then make the delivery.

How will I deliver my vehicle?

A Carhiredalamanturkey.com staff will meet you at the airport in Departure at the appointed time and receive the car after controlling it. Please inform us by telephone in case of delays.

Should I make payment in the course of booking?

No, we do not receive payment from our website. You can pay the rental fee in Cash, by Credit Card or Debit Card during delivery by Book Now & Pay on Arrival System.

What is the insurance coverage? - Collision Damage Waiver WITH EXCESS)

This means your liability for damage caused to the rental vehicle is relinquished if it is involved in a collision. The waiver is limited to a certain amount and excludes financial liability against third parties, full coverage insurance with exemptions are included in the price. (This can be covered by taking Super Excess Cover "0" excess optional insurance)

What is the insurance coverage? - Optional insurances are as follows

Super Excess Cover ("0" excess) / £4 per day

Is there Km limitation?

Daily kilometre use is subject to a restriction for vehicles,daily 300 km for 1-30 day rental. In case kilometre restriction is exceeded, including KDV 0,38 TL shall apply per kilometre exceeded.

Traffic fines

All kinds of traffic fines that may occur during rental period are under the responsibility of the Renter.

What happens if my flight is delayed or cancelled?

If your flight is delayed or cancelled, please send us an-email or call our team by telephone within the shortest time. If you have informed us about your flight details previously, our team-mates will monitor your flight and deliver the vehicle accordingly.

When should I book my rental?

You can make reservation 24 hours in advance. It may be sometimes impossible to provide vehicle in high season, therefore we recommend you to make early reservation. Please contact us for your last-minute bookings.

Is there age restriction for car rental?

Yes, minimum age for renting is 21 in compact groups and 25 for other groups.

What should I do in case of breakdown?

Periodical control and maintenance of our cars are performed in due course and precisely in order to prevent any technical problem during your travel. You should call us immediately in case of any breakdown, we will replace your car if necessary.

Other drivers

No one can use the car other than the drivers stated in the rental contract. In this case, the Renter assumes full responsibility.

What to do in case of an accident?

You should call the Police (155) or Gendarme (156) without moving the car so that the insurance can be valid. Traffic documents, alcohol report and details of the other cars being involved in the accident should be taken as well. Please inform the Carhiredalamanturkey.com Office from emergency numbers as soon as possible.

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